Refund & Returns Policy
We encourage all customers to choose wisely (including correct size & colour) when purchasing as all return costs and return costs will be at buyers expense. Proof of purchase must be provided when seeking a refund or exchange.
ALL postage for exchange/return/refund is at the buyers expense. This also includes any warranty return.
Please contact us for a return advice number (RA) which needs to be sent back with your items to allow faster processing of your return. Items not sent back with an RA will take longer to process.
All return items must be in as new condition with all packaging and tags still intact, unless returning for a manufacturer warranty.
Our return address is:
Williams Australia, 66 Lewingtons Road, Bundalong 3730.
Please note all return postage is at the buyers expense - please include a self addressed pre paid satchel for us to send back the exchange.
If you are returning your item for a refund, the amount of refund will be less a 20% re stocking fee & any shipping costs. This restocking fee covers our original packaging, labour and paperwork required to restock the item and labour associated to restock the item back into our systems.